SHOPPING GUIDE

- In the case of standard size -

①Select a product

Once you have decided on the product you want to purchase, click the "Add to Cart" button.

The product will be added to your shopping cart.

②Proceed to payment

Click on "Cart" in the top right corner of the screen to view the contents of your cart.

Check the product and quantity and click the "Proceed to payment" button.

③Enter your shipping address

Follow the instructions to enter your contact information and shipping address.

Shipping charges are displayed according to product size and delivery area.

④Confirm payment method

After confirming the total amount including shipping fee, select a payment method, enter the necessary information,

Please proceed to checkout.

⑤Completing the order

Click the "Complete Order" button to complete your payment.

We will proceed with arranging for the shipment of the product.

⑥Delivery of goods

The product will be delivered to your specified address.

※Regarding product storage fees

If you request delivery more than one month after purchasing the product, a product storage fee will be charged.

Storage fees are paid at the time of ordering the product.

For storage exceeding 3 months or items exceeding D Space, we will consult with you to calculate the storage fee.

※Notes when shopping

・Consumption tax is included in the sales price.

・After you have paid for the product, we will send you a confirmation email with the shipping fee. Please note that the product will be shipped after the shipping fee has been settled.

・Some of the products sold in our shop are one-of-a-kind antique, vintage, or used items. We try to provide as much detailed information as possible about damage, stains, repair status, etc., so that you can make a purchase with confidence and ease of understanding , but we may omit to describe very small scratches or damage.

・Depending on the design and weight of pendant lights, chandeliers, etc., electrical work may be required for installation . We ask that you arrange for this work yourself.

- We do our best to ensure that the product images are as close to the actual colors as possible, but the colors may differ slightly from the actual product depending on your browser environment, etc.

-Please note that there may be a time lag between the stock status displayed on the website and the actual stock status .

・If an item is out of stock, we will contact you by email. If an item is out of stock, we will accept cancellations and additional orders.

-As a general rule, we cannot accept cancellations after an order has been placed, so please check carefully before placing your order.

・Please note that if payment is not made within one week of placing an order, it will be treated as a cancellation and you may be refused shopping at our store in the future .

If the product is returned to us after it has been shipped due to an extended absence or other reasons, we will charge you for the return shipping costs.

・Depending on the browser you are using, you may not be able to use the shopping cart. In that case, we apologize for the inconvenience, but please place your order via the inquiry form , telephone, or fax.

All of the lighting we sell is powered by a wall socket.

Both power sources and light bulbs that meet domestic standards are available.

You can also change it to a hook ceiling for ¥880.

Bulbs are not included, so please purchase them at your local electronics store.

It can accommodate incandescent bulbs up to 40W and LED bulbs up to 100W equivalent.

- About installing hanging lights -

In general households, hook ceiling fixtures are often used.

The installation method for mounting to the ceiling varies depending on whether you are using a ceiling, lighting rail, or direct mounting, so please check the shape of the power source.

When sold, it is basically sold as a power outlet tap, but we can also change it to a hook-on ceiling, so please purchase this at the same time when placing your order.

The procedure for installing the ceiling hook is as follows:

If the above power source is on the ceiling, it can be installed using a hook ceiling.

- About lighting processing -

Lighting cords and chains can be cut to your desired length.

*The existing cord length of the vintage hanging lighting is approximately 150cm.
Regarding imported lighting, the cord length varies depending on the product.

Extension	shortening
+ 2200 yen per meter	free

Please refer to the diagram above and specify the desired total length including the main unit and cord.

We will change and process the cord length to meet your request.

- Brightness guideline -

The required brightness will vary depending on the purpose of the lighting and the image of the space, so please use this information as a reference only.

Payment Information

Credit card

The following credit cards are accepted:
1: VISA 2: MASTER 3: American Express 4: JCB

Other online payments

・Apple Pay ・Google Pay ・Rakuten Pay ・paypay

Deferred payment

・PAIDY

Bank transfer

Bank name: Resona Bank Branch name: Senba Branch
Account type: Regular Account number: 0409454
Account name: Shark Attack

・Transfer fees will be borne by the customer.
The transfer amount will be notified to you by email.

*If you would like to pay by bank transfer, please place your order via the inquiry form , telephone or fax.

Cash on delivery

If you select "Cash on Delivery", the following "Cash on Delivery Fee" will be charged in addition to the "Total Price" displayed on the screen.

Please pay the total amount plus the COD fee to the delivery person.

—–
For amounts under 10,000 yen: 330 yen (tax included)
For purchases under 30,000 yen: 440 yen (tax included)
For amounts under 100,000 yen: 660 yen (tax included)
Up to 300,000 yen: 1,100 yen (tax included)
Up to 500,000 yen: 2,200 yen (tax included)
Up to 600,000 yen: 6,600 yen (tax included)
For amounts over 600,000 yen, an additional 1,100 yen (1,000 yen excluding tax) will be charged for every 100,000 yen increase.

*Cash on delivery is only available for deliveries within Japan.

[Order via email form]

Please include the product number, product name, price, name, address, telephone number, payment method, shipping method, and delivery date and time.

Please place your order through the CONTACT inquiry form . A member of staff will contact you with further information.

[Ordering by phone/fax]

Please let the staff know that you have seen our website and provide the following information:

Our staff will be happy to answer any detailed questions you may have directly by phone.

[SHARK ATTACK OSAKA]
info@sharkattack.jp 06-6551-0345 (Business hours 12:00-20:00)

[CEROTE ANTIQUES TOKYO]
shoptokyo@cerote-trading.com 03-5786-3115 (Business hours 12:00-20:00)

[SHARK ATTACK YAMATO]
shoptokyo@sharkattack.jp (Business hours 11:00-19:00)

Issuance of receipts

In case of cash on delivery

Upon delivery, the delivery slip issued by the delivery company will serve as a receipt.

*As this is an official receipt under tax regulations, in order to prevent duplicate issuance, we are generally unable to issue receipts from our store.

Thank you for your understanding.　

Regarding delivery and shipping charges

Products will generally be delivered by a shipping company (Sagawa Express or Yamato Transport).

*Special size items will be delivered by Yamato Transport's Easy Home Delivery Service. We also offer in-house delivery for areas within Tokyo and the surrounding area.

*For products with special shipping sizes, delivery may take some time due to their large size.

*Please refer to the link below for Yamato Rakuraku Kazeibin delivery fees.

Easy Furniture Delivery Shipping Search

(Display currency: Yen)

[Note]

・Size = The size calculated according to our company regulations based on the total size of the three sides (length + width + depth) plus packaging materials (approximately + 20 cm).

・For orders over size 100, shipping charges will be incurred per item/per package.

If you are purchasing a large quantity, we may need to provide special shipping, so please contact us in advance.

・For products with special delivery sizes and deliveries to Okinawa Prefecture and remote islands, additional charges will apply.

Please contact us in advance.

・Product delivery is limited to within Japan.

・The cost of processing the walls, ceilings, etc. required to install lamps, wall mirrors, etc.

Not included.

・Additional fees will be charged in the following cases:

* Delivery by hanging

* Delivery involves going up and down stairs to the third floor or higher.

* If there is special assembly work required during delivery

If any of the above applies to you, please contact us before placing your order. We will provide you with a separate quote.

If you do not notify us in advance, the shipping company may invoice you separately at the time of delivery.

-Delivery dates vary depending on the delivery area and item.

If you have a preferred date, please contact us when ordering.

- If you wish to change the delivery date, please contact us at least 3 days prior to delivery.

- Please note that if you change the date after the day before delivery, a cancellation fee may be charged.

* Customers can also come directly to the store to make a transaction. You can drive to the store.

Notes on delivery

If you are purchasing or leasing a large-sized item, please be sure to check in advance the size of the space where the item will be placed, as well as the size of the entrance and route.

*Please note that if the item cannot be delivered and has to be taken back, an additional fee may be charged for taking it back.

Returns and Cancellations

Please note that we cannot accept returns, exchanges, or cancellations due to customer convenience.

We take every precaution to ensure the quality of our products, but if there is any damage during delivery or defective products,

Please contact us via the inquiry form within 7 days of receiving the product.

We will promptly arrange for replacement items.

We accept cancellations after an order has been placed, provided the product has not been shipped yet.

If you wish to cancel your order, please reply to the order confirmation email or contact us by phone.

If you wish to change your order or have multiple orders shipped together, please cancel all of your orders and then place a new order.

Please note that even if the product is out of stock when you place a reorder, we will not be able to prepare the stock. Thank you for your understanding in advance.

When you receive the product, please check that there are no defects or errors in the contents.

We will only accept returns or exchanges if the product delivered is different from the one you ordered or if the product is damaged.

Please contact us by email within 7 days of receiving the product.

In this case, we will cover the shipping costs for the return.

We cannot accept cancellations, returns or exchanges for sale items or items due to customer convenience.

If you have any questions, no matter how small, please feel free to contact us before placing your order.

We hope you will be fully satisfied and enjoy your shopping with peace of mind.

About after-sales service for purchased products

In principle, we do not accept returns, exchanges, or cancellations of our products due to customer convenience.

Vintage items only, for 3 months from purchase,

We provide a period for after-sales support for product maintenance.

Whether you purchase in store or online,

Regarding initial defects, product defects or damage caused by our negligence,

If it is within the period, we will respond promptly, so please feel free to contact us.

Depending on the maintenance content, you may be required to pay the fee.

note that.

If you have any questions about a product whose after-sales support period has expired, please contact us.

We have established a comprehensive support system to ensure customer satisfaction.

If you have any questions or concerns, please feel free to contact us at any time.

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