SHOPPING GUIDE

- For standard size -

①Select the product

Once you have decided on the product you want to purchase, click the "Add to Cart" button.

The item will be added to your shopping cart.

② Proceed to payment

Click "Cart" at the top right of the screen to display the contents of your cart.

Check the product and quantity and click the "Proceed to payment" button.

③Enter the shipping address

Follow the instructions and enter your contact information and shipping address.

Shipping charges will be displayed depending on the product size and delivery area.

④Confirm payment method

After checking the total amount including shipping, select your payment method and enter the required information.

Please proceed to checkout.

⑤Completion of order

Once you have completed your payment by clicking the "Complete Order" button,

We will proceed with the shipping arrangements for the product.

⑥Product delivery

We will deliver the product to your designated address.

* Regarding product storage fees

If you request delivery after one month from the date of purchase, a storage fee will be charged for the product.

Storage fees are paid at the time of ordering the product.

For items stored for more than 4 months or items that exceed D space, storage fees will be calculated upon consultation.

*Notes when shopping

・Consumption tax is included in the sales price.

-We will inform you of the shipping cost via confirmation email after you have paid for the product. Please note that the product will be shipped after the shipping fee has been paid.

・Some of the products we sell are one-of-a-kind ANTIQUE/VINTAGE and USED items. We try to describe damage, stains, repairs, etc. in as much detail as possible so that you can easily understand and purchase with confidence , but we may omit the description of extremely small scratches and damage.

・Depending on the weight or design of pendant lights, chandeliers, etc., electrical work may be required for installation . Customers are requested to make their own arrangements for construction work. Thank you for your understanding.

- We do our best to display the product images in the same color as the actual product, but the color may differ slightly from the actual product depending on your browser environment .

・Please note that the information displayed on the website and the actual stock status may differ due to time lag .

・If an item is out of stock, we will contact you via email. If an item is out of stock, we will accept cancellations and additional orders.

・As a general rule, we cannot accept cancellations after an order has been placed, so please check carefully before placing your order.

・Please note that if payment is not made within one week after placing your order, the order will be treated as canceled and you may be prohibited from shopping at our store in the future .

・If you are unable to receive the item after it has been shipped and it is returned to you due to long-term absence, etc., you will be charged the return shipping fee for the item.

・Depending on your browser, you may not be able to use the shopping cart. In that case, we apologize for the inconvenience, but please place your order via the inquiry form , phone, or fax.

All of the lighting we handle is powered by an outlet.

Both power supplies and light bulbs can be of domestic standards.

You can also change to a hook ceiling for ¥880.

Light bulbs are not included, so please purchase them at your local electronics retailer.

Incandescent bulbs can handle up to 40W, and LED bulbs can handle up to 100W.

- About installing hanging lights -

In general households, hook ceilings may be mainly used.

The installation method differs depending on whether it is mounted on a ceiling, a lighting rail, or directly mounted, so please check the shape of the power supply.

At the time of sale, it is basically an outlet tap, but we can also change it to a hook ceiling, so please purchase it at the time of ordering.

Installation to the ceiling with a hook ceiling is as follows.

If the above power supply is installed on the ceiling, it can be installed using a ceiling hook.

- About lighting processing -

Lighting cords and chains can be made to your desired length.

*The existing cord length for vintage hanging lighting is approximately 150cm.
Regarding imported lighting, the length of the cord varies depending on the product.

Extension shortening

+2200 yen per 1m

free

Please refer to the diagram above and specify the desired total length including the main body and cord.

We will change the cord length and process it according to your specified length.

- Regarding brightness guidelines -

The required brightness varies depending on the purpose of lighting and the image of the space, so please use this as a reference only.

Payment information

credit card

The following credit cards are accepted.
1: VISA 2: MASTER 3: American Express 4: JCB

Other online payments

・Apple Pay ・Google Pay ・Rakuten Pay ・paypay


deferred payment payment

・PAIDY

Bank transfer

Bank name: Resona Bank Branch name: Senba Branch (Senba Shiten)
Account type: Ordinary Account number: 0409454
Account name: Ka) Shark Attack

・Transfer fees will be borne by the customer.
・The amount to be transferred will be informed by email from the person in charge.

*If you wish to pay by bank transfer, please place your order using the inquiry form , telephone or fax.

Cash on delivery payment

If you select "Cash on Delivery", the following "Cash on Delivery Fee" will be charged in addition to the "Total Price" displayed on the screen.

Please pay the total amount plus the cash on delivery fee to the delivery person.

—–
For less than 10,000 yen: 330 yen (tax included)
If the amount is less than 30,000 yen: 440 yen (tax included)
For less than 100,000 yen: 660 yen (tax included)
Up to 300,000 yen: 1,100 yen (tax included)
Up to 500,000 yen: 2,200 yen (tax included)
Up to 600,000 yen: 6,600 yen (tax included)
Over 600,000 yen, add 1,100 yen (1,000 yen excluding tax) for every 100,000 yen increase.

*Cash on delivery is only available for deliveries within Japan.

[Order via email form]

Please enter the purchased product number, product name, price, name, address, telephone number, payment method, shipping method, delivery date and time,

Please place your order using the CONTACT inquiry form . A representative will get back to you with further information.

[Orders by phone/FAX]

Please tell the staff that you saw the website and the following information.

<Purchase item number, name, address, phone number, payment method, shipping method, delivery date and time>

Our staff will be happy to answer your questions directly over the phone.

[SHARK ATTACK OSAKA]
info@sharkattack.jp 06-6551-0345 (Business hours 12:00-20:00)

[CEROTE ANTIQUES TOKYO]
shoptokyo@cerote-trading.com 03-5786-3115 (Business hours 12:00-20:00)

[SHARK ATTACK YAMATO]
shoptokyo@sharkattack.jp (Business hours 11:00-19:00)

Regarding issuance of receipt

In case of cash on delivery shipping

At the time of delivery, we will use the delivery slip issued by the delivery company as a receipt.

*This is an official receipt according to tax regulations, so to prevent duplicate issuance, we basically cannot issue receipts from our store.

Thank you for your understanding.　

Regarding delivery and shipping charges

Products will generally be delivered by the shipping company (Sagawa Express or Yamato Transport).

*Products eligible for special delivery sizes will be delivered by Yamato Rakuraku Household Goods Delivery. If you are in the suburbs of Tokyo, we also offer in-house delivery.

*Special delivery size products may take some time to be delivered due to their large size.

*Please refer to the link page below for Yamato Rakuraku Household Goods Delivery shipping charges.

Easy household goods delivery shipping search

(Displayed currency: Yen)

【please note】

- Size = The size is calculated according to our company regulations based on the total of the three sides (warp + width + depth) plus packaging materials (approximately +20 cm).

-Shipping fee will be charged for each item (1 item = 1 item) for sizes 100 or more.

・If you are purchasing a large quantity, special delivery may be required, so please contact us in advance.

・Additional charges will apply for products with special delivery sizes and for delivery to Okinawa Prefecture and remote islands.

Please contact us in advance.

・Product delivery is limited to Japan.

・The processing required for walls, ceilings, etc. to install lamps, wall mirrors, etc. and the associated costs will be covered.

Not included.

・Additional charges will be incurred in the following cases.

* Transport by hanging

*Delivery that involves going up and down stairs on the third floor or higher

*If there is special assembly work required during delivery.

If any of the above applies to you, please contact us before placing your order. We will give you a separate estimate.

If you do not notify us in advance, the shipping company may bill you separately at the time of delivery.

・Delivery dates vary depending on the delivery area and item.

If you have a desired date, please inquire at the time of ordering.

・If you wish to change the delivery date, please contact us at least 3 days before delivery.

・Please note that changes to the date after the delivery date may incur a cancellation fee.

*Customers can also come directly to make the transaction themselves. You can come to the front of the store by car.

Precautions regarding delivery

If you are purchasing or leasing a large product, please be sure to check the space in which the product will be placed and the size of the delivery entrance/route in advance.

*Please note that if you are unable to transport the item and have to take it home, there may be a separate take-home fee.

About returns and cancellations

Please note that we cannot accept returns, exchanges, or cancellations due to customer convenience.

We make every effort to ensure the quality of our products, but in the unlikely event that there is damage during shipping or there is a defect in the delivered product, we will

Please contact us using the inquiry form within 7 days of receiving the product.

We will promptly arrange for replacement items.

We will accept cancellations after your order has been placed before the product is shipped.

If you wish to cancel, please reply to the order completion email or contact us by phone.

If you wish to change your order details or combine shipping on multiple orders, please cancel all orders and re-order.

Please note that even if a product is out of stock when you reorder, we will not be able to keep it in stock. Thank you in advance for your understanding.

When you receive the product, please check that there are no defects or errors in the contents.

We will accept returns or exchanges only if you receive a different product than what you ordered or if the product is damaged.

Please contact us by email within 7 days after receiving the product.

In this case, we will bear the return shipping costs.

We cannot accept sale items or cancellations, returns, or exchanges due to customer convenience.

If you have any concerns about even the smallest things before placing your order, please feel free to contact us.

We hope that you are satisfied with our purchase and can enjoy your shopping with peace of mind.

About after-sales follow-up service for purchased products

As a general rule, our products do not accept returns, exchanges, or cancellations due to customer convenience.

Vintage items only, for 3 months from purchase.

We have set up a follow-up period for product maintenance.

Regardless of whether you purchase in-store or online,

Regarding product defects or damage due to initial defects or our negligence,

Please feel free to contact us as we will respond quickly within this period.

Depending on the maintenance details, the customer may be responsible for the charges.

note that.

For products whose after-sales follow-up period has passed, please contact us once.

We have a complete support system in place to ensure customer satisfaction.

If you have any questions or concerns, please feel free to contact us at any time.